Refund policy

Return and Refund Policy

We only accept returns if the item arrives damaged or defective. To request a return, contact us within 48 hours of delivery with your order number and photos of the damage.

All sales are final. We do not offer refunds.

If a return is approved due to a damaged item, we will arrange a replacement or store credit at our discretion.

For any questions, reach us at 96171684306

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
We do not accept exchanges.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at neonlightslbhelp@gmail.com.